Frequently Asked Questions

Here are answers to just some of the questions we’re frequently asked about our home care services.

If you have a question that isn’t answered here, then please don’t hesitate to contact us.

• How much will it cost?

  Call or email us for a free home visit where we will listen to your unique needs and carry out a no obligation detailed assessment of your needs. We will then suggest an appropriate care services that will support you in your home

• How quickly can you arrange care service?

  A care package can be set up within 48 hours of an assessment and in some circumstances, we can provide care on the same day. Call or email us for further details.

• Where can I get further information?

  Your local authority social services department should be able to help and advise you further: you can find details of your local social services department here.

  South Gloucestershire council - http://www.southglos.gov.uk/health-and-social-care/
  Bristol Council - https://www.bristol.gov.uk/social-care-health
  Bath - http://www.bathnes.gov.uk/care-and-support-and-you

• What if I need help outside of my planned visit?

  If your home care is contracted via social services, we may need to call your social worker to obtain permission to put extra care in place. Otherwise we can adjust your planned visits to meet your immediate needs.

• Can my home care worker assist me with taking my medication?

  Yes. You may simply need a reminder to take your tablets or medicine, or perhaps need more help than this – we can work with you to create a support plan that incorporates this.

• Can I receive support away from home?

  Yes, whether it be accompanying you on shopping visits, a trip to the GP, social activities or support on holiday in most cases we will work with you to provide you with the support you want

• Do you provide home care through the night?

  We have a range of flexible options. If support is needed once or twice in the night to use the bathroom for instance, we can provide a sleeper service, where the care worker goes to sleep (you will need somewhere for them to sleep).

  We also have a night sitting service where the home care worker remains awake through the night and is able to support your every need.

• Do your home care workers cook?

  We can provide assistance with meal preparation for breakfast, lunch or your evening meal. We encourage you to have a healthy well balanced diet, and therefore our care workers will prepare food of your choice, providing they have enough time to cook it.