Here are answers to just some of the questions we’re frequently asked about our home care services.
If you have a question that isn’t answered here, then please don’t hesitate to contact us.
Call or email us for a free home visit where we will listen to your unique needs and carry out a no obligation detailed assessment of your needs. We will then suggest an appropriate care services that will support you in your home
A care package can be set up within 48 hours of an assessment and in some circumstances, we can provide care on the same day. Call or email us for further details.
Your local authority social services department should be able to help and advise you further: you can find details of your local social services department here.
South Gloucestershire council - http://www.southglos.gov.uk/health-and-social-care/
Bristol Council - https://www.bristol.gov.uk/social-care-health
Bath - http://www.bathnes.gov.uk/care-and-support-and-you
If your home care is contracted via social services, we may need to call your social worker to obtain permission to put extra care in place. Otherwise we can adjust your planned visits to meet your immediate needs.
Yes. You may simply need a reminder to take your tablets or medicine, or perhaps need more help than this – we can work with you to create a support plan that incorporates this.
Yes, whether it be accompanying you on shopping visits, a trip to the GP, social activities or support on holiday in most cases we will work with you to provide you with the support you want
We have a range of flexible options. If support is needed once or twice in the night to use the bathroom for instance, we can provide a sleeper service, where the care worker goes to sleep (you will need somewhere for them to sleep).
We also have a night sitting service where the home care worker remains awake through the night and is able to support your every need.
We can provide assistance with meal preparation for breakfast, lunch or your evening meal. We encourage you to have a healthy well balanced diet, and therefore our care workers will prepare food of your choice, providing they have enough time to cook it.